Local and international students must pay their fees due as laid out in the respective Student Contracts and by the date(s) stipulated in the offer letter(s) and payment reminder(s).

The complete Refund policies relating to both Withdrawal for Cause and Withdrawal without Cause are governed by the Student Contract entered into between the School and the student.

Refund Process

1. Student who wishes to withdraw their enrolment is required to complete the “Withdrawal/Refund Request Form” available from the School.

2. Student may approach the Education Manager of Student Service Manager for the form.

3. The Withdrawal Request Form is to be completed (together with any supporting evidence document, if any, for any refund request) and submitted to the Education Manager.

• Education Manager to check if the date of submission of refund is more than 14 days of course commencement date.

• If it is not more than 14 days of course start-date commencement then a New Student status is given.

• STSOM Refund Policy applies upon confirmation

• 100% refund of tuition fees if the applicant’s written notice of withdrawal is received more than thirty (30) days before the commencement date.
• 75% refund of tuition fees if the applicant’s written notice of withdrawal is received before but not more than thirty (30) days before the commencement date.
• 5% refund of tuition fees if the applicant’s written notice of withdrawal is received after but not more than seven (7) days after the commencement date.
• 3% refund of tuition fees if the applicant’s written notice of withdrawal is received more than seven (7) days but not more than fourteen (14) days after the commencement date.
• 0% refund of tuition fees if the applicant’s written notice of withdrawal is received more than fourteen (14) days after the commencement date.

• An Existing Student status is given if it is more than 14 days of course start-date commencement

• Education Manager will submit form to Academic Director/Principal furthermore Management reviews (Academic Director/Principal committer). This will be based on sole discretion of the management.

• Administrative Manager to check for any outstanding payment &/or refunds

• STSOM Refund Policy applies once the request is granted
• Cooling-off period

• Finance Manager will inform Education Manager on percentage of the refund, subsequently proceed to issue cheque.

• Education Manager will inform the student on percentage of the refund within 2 working days from the date of submission of Request of Withdrawal/Refund Form.

• Student is required to sign and acknowledge the refund also to collect cheque after 2 working days and to return their Student Pass.

• If there is no refund to be made of, Education Manager will inform the student and he or she has to come to STSOM to complete the withdrawal process and return their Student Pass.

• Upon returning the Student Pass, within 3 working days ,Administrative Manager will inform and liaise with FPS service provider/insurance company to refund (if applicable).

• Education Manager will inform ICA to cancel the Student Pass and update Student Database so that he can file Request for Withdrawal/Refund Form in the Student Profile Folder, which will be kept & locked in the Administrative cabinet.

Non-Tuition Fee Refund Policy

Non-Tuition Fee comprises “Registration fee and other fees, and is non refundable. There will be no refund of non-tuition fees for the current month or part thereof that has already been utilised.

Sponsorship Fee

Sponsorship Fee is refundable only if the Student Pass application is not approved by the relevant government authority.

Additional Fees Refund Policy

Additional fees are generally ad-hoc fees and are not refundable once service has been rendered. Additional fee is defined as a fee that is paid by the student directly to the School or paid to government authority (or other external parties, as the case may be) but indirectly through the School. For the latter, any refund on these fees should be resolved between the relevant parties concerned.

Refund Timeframe

In accordance with the Standard PEI-Student Contract, it takes not more than 7 working days for the refund process to be completed after notifying the student.