Smart Team School of Management reserves the right to include, delete or change any of the above-mentioned policies, where appropriate.

EXAMINATION APPEAL PROCESS

1. When the student receives the examination results, if the student wishes to appeal, he/she may do so      by completing an Appeal Form (Collect from Education Manager).

2. After completion of the form, the student can hand the form to the Education Manager.

3. The Education Manager will then consult with the Principal and the Examination Board.

4. If the appeal warrants further investigation, the exam paper will be reviewed accordingly. The Education     Manager will inform the student of the outcome within 2 weeks.

5. If the appeal does not warrant further investigation, Education Manager will inform the student of the          outcome within 2 weeks.

RULES AND REGULATIONS

Class Attendance

For students to achieve full potential and receive maximum learning with SmartTeam School of Management, all students must attend to class regularly. The attendance requirement for all the students is:

• Full Time Course: At least 75% attendance
• Student Pass Holders: At least 90% attendance (requirement by Immigration & Checkpoint Authority (ICA)

Absence from Class

Students who are taking a long leave from School must fill up a memo form and submit the form to Smart Team School of Management. (At least two weeks in advance.)

For Student Pass Holders, who are taking medical leave, you need to produce a Medical Certificate and submit it to Smart Team School of Management.

Code of Conduct

The students shall

1. help to keep the school premises and classrooms clean. Please clear the paper cups and used papers from your desk after the class lessons
2. not talk loudly and distract other students who are taking lessons
3. keep hand phone in silent mode, if there is a phone call and you need to attend to it, please ask the class teacher to excuse you and take the phone call outside the classroom
4. not sleep and rest in class while the lesson is being conducted. If you are feeling sick, kindly let the teacher know
5. not commit Theft and/or Vandalism
6. not smoke in the school premises and classrooms

Student Examination Guidelines

• All tests follow and conform to the goals and objectives laid out in our syllabus
• All students must sit for the Final Examinations. If They are unable to, due to illness or other emergencies, the school will arrange for an alternative date for them to take the exam, but not using the same test papers as their classmates
• Students are not allowed to take the test papers home with them
• Each test is invigilated by the respective teacher of each class
• Test results must be recorded in the attendance register of each class
• Lecturers consult with the Academic Director on a regular basis to report the progress of their students and to point out any student who is under performing or struggling with the course. Such a student will be counselled and if the Academic Director deems fit, will be asked to re-sit the courses
• Students are not allowed to bring dictionaries or any other language props into the test room
• Students must achieve a minimum of 50% scores in all their final exam to progress to the next module

Re-Take Examination

• Students are allowed to re-take exam of each of the module if they failed in their first attempt.
• Student will have to register with the consultants and pay a fee of S$300 per re-take for per module.
• If students failed again in the re-take exam, students will have to re-take the same module again (Retake module -there will be tuition fee and non-tuition fee involved, please check with the consultants)

Leave during examination period

• Students are allowed to apply for re-examination of the module only when the leave of absents are as followed:
• Medical Leave
• Overseas trips for company
• Reservist (Singaporeans)

All of the above must have supported document to prove the case genuine.

• The date of the re-examination date is fixed by the school and students must not miss the appointed date, once students missed this date will consider students have failed the examination.
• Student can appeal to school to re-take the exam.

Change of personal particulars

It is important to inform the school of any changes to your address and contact (both local and natives) to enable the school to keep in touch with you.

You can get a copy of the Student Particulars Update Form from our office or download from our website.

Confidentiality

All of our Smart Team School of Management staffs are told to keep our students' particulars in strictest confidential, no leaking of our students' particulars to third parties or outsiders (except AUTHORISED GOVERNMENT PERSONNEL). All documents are filed in a locked cabinet and for information that are keyed into our computer systems, only our Administrator can assess to it.

Staff Ethical Sales Practices

Staff shall make no claim for any course/course that is not contained in the school brochures or materials nor will misrepresent the fees pertaining to any of the School’s programs payable by the students.