We, SmartTeam - School of Management, are here to help you to succeed.              Our Courses: Professional Certificate in Customer Service and Telemarketing,       Professional Certificate in Business & Marketing,        Diploma in Business & Marketing,        Advanced Diploma in Business & Marketing        ... and more...
Enrichment Programmes

Leadership
  1. The Art of Leadership and Management
  2. Change Management
  3. Building High Performance Teams
  4. The Art of Influencing

Sales & Marketing
  1. 101 Tips for Online Marketing Success
  2. Strategies and Skills for Successful Selling
  3. Developing Essential Skills in Customer Handling and Management Skills in Call-Centre Operations
  4. Strategic Marketing
  5. Customer Relationship Management
  6. Marketing for Non-marketers

Human Resource Management & Development
  1. Conducting Effective Performance Appraisals
  2. Team Leadership - Creating High Performance Teams
  3. Conducting Effective Training Needs Analysis
  4. Techniques of Hiring & Firing
  5. How to Ace an Interview

Customer Service
  1. Developing a Customer Focused Strategy for Excellent Service
  2. The Heart and Art of Delightful Customer Service
  3. Telephone Skills with the Customer in Mind
  4. Managing Customers for Repeated Sales
  5. Excellent Service Leadership
  6. Building Self Confidence

Communication Skills
  1. Effective Negotiation
  2. Etiquette and Essentials of E-mail Writing
  3. Effective Report Writing
  4. Effective Presentation Skills

Others
  1. Franchising
  2. Retailing
  3. Personal Grooming
  4. Everything You Need to Know in the Stock Market
  5. Everything You Need to Know in the for Unit Trusts
  6. Everything You Need to Know in the Property Market
Leadership
Sales & Marketing
Human Resource Management & Development
Customer Service
Communication Skills
Other Skills
      We, ST-SOM, are here to help you succeed.
COPYRIGHT © 2011 | SmartTeam School of Management Pte Ltd | UEN : 200803853H | Expiry : September 17, 2011